Personal Data and Privacy
Generations Working Together (GWT) is committed to protecting and respecting your privacy.
This policy explains when and why we collect information about you and or your organisation, how we use it, the conditions under which we may disclose it to others, how we keep it safe and secure, and your rights and choices in relation to your information.
Any questions regarding this Policy and our privacy practices should be sent by email to firstname.lastname@example.org or in writing FAO CEO, Generations Working Together, Brunswick House, 51 Wilson Streeet, Glasgow, G1 1UZ
Who we are
Generations Working Together is the nationally recognised centre of excellence supporting the development and integration of intergenerational work across Scotland. We are a Scottish Charitable Incorporated Organisation registered with OSCR, SC045851 and having a registered office at Brunswick House, 51 Wilson Street, Glasgow, G1 1UZ.
The type of information we collect and when this is collected
The information we collect, store, and use include:
- From the point of your completing our member application process
- your name and contact details, including, email address and telephone number, geographic location, and start date of your membership.
- If you apply as an organisation, if relevant
- your organisation’s name, sector, organisation size and most recent reported annual income.
- If you apply as an individual concessionary member, if relevant
- age band, employment status, current education status and/or volunteering status
- for current students - name of your education provider, student number, course title, and course start and end dates
- If you apply to volunteer with GWT
- your email and postal addresses, telephone number, current and past work and educational history
Training or other events
- your name, organisation if relevant, email and postal addresses, and access, and dietary requirements
Purchases and donations
- your bank debit or credit card details or bank account details if you opt for payment by invoice
- your card information is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions
Data protection laws recognise certain categories of personal information as sensitive and therefore requiring greater protection, for example information about your health, ethnicity, and religion. We do not routinely collect such sensitive data about you unless there is a clear and valid reason for us doing so and data protection laws allow us to.
How and why your information is used
We may use your information for several different purposes, including:
- providing you with the services and or information you requested
- processing resource/publication orders and training/event costs that you have requested and/or purchased
- sending you communications including our monthly e-newsletter, information about campaigns, events, training, membership renewal reminder when due, and the promotion of our services
- keeping a record of your relationship with us i.e., member, volunteer, trustee, partner and/or funder
- administering your donation or fundraising, including processing Gift Aid
- responding to, or fulfilling any requests, complaints or queries you make to us
- conducting analysis and research to better understand how we can improve our membership offers, services, products and/or information
- analysing the numbers and type of people and or organisations who have become members or have accessed training/events to demonstrate our impact, apply for funding and report to our funders
- seeking your views or comments on the services we provide
- notifying you of changes to our services.
Disclosure of your information
We do not disclose information about you to any third-parties without your consent, except where we believe the law requires it.
Keeping your information safe and secure
When you provide us with your personal information, it is stored on a secure server based in the United Kingdom.
When you are on a secure webpage, a lock icon will appear on the website browser beside the webpage address.
Non-sensitive details such as your email address are transmitted normally over the internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.
Once we receive your information, we make our best effort to ensure its security on our systems. Where you create a password permitting access to membership areas of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Your rights over your information
By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate.
You can also ask us to give you a copy of the information and to stop using your information.
To submit a request for your data, please contact us by email or post using the contact information provided above.
Cookies are small pieces of data which are stored in your browser when visiting our website, which allow us to better understand visitor activity.
We use this information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come from and the pages they visited.
You can change your browser settings to opt out of this data collection across all websites.